Corteal Watch · retail floor
Your cameras record. Nobody watches.
Corteal Watch turns the CCTV you already have into alerts on the phone of the nearest free colleague: a customer unattended for 90 seconds, a queue building, a zone uncovered. Anonymous positions only. Video is processed on a device in the store and never leaves it.
Event log
- 10:42:08 zone D person enters, no staff within 3 m
- 10:42:44 zone D waiting 0:36
- 10:43:38 rule unattended > 90 s: alert nearest free colleague
- 10:43:41 staff B notified, 11 m away
- 10:43:58 zone D covered, alert closed
Alert on the colleague's phone
Customer waiting at consult desk, 1:30. Nobody within 3 m. You are nearest.
Sent to the nearest free colleagueAll sample data is illustrative, except the footage, which is real. Floor plan, event log and phone alert are mocked from it.
A customer who waits, gives up and leaves, and leaves no trace in the till. The cameras that saw it are already on your ceiling.
- Fig 0.1
Mystery shoppers sample a few hours
The other 300 opening hours are a guess.
- Fig 0.2
Reports arrive after the fact
Footfall dashboards tell the ops director what went wrong last week, not the staff what to do now.
- Fig 0.3
The cameras are already there
Recording around the clock for security, and watched only after something is stolen.
Fig 1.0 · How it works
From the camera to the right person, in seconds.
No new app for customers, nothing for staff to learn beyond a notification.
- Step 1
Connect your cameras
A small device in the store reads the streams your CCTV already records. We check streams and angles before the pilot and tell you which ones work.
- Step 2
Anonymous positions
The device sees visitors and staff as moving dots. No faces, no images kept, no identity.
- Step 3
Alerts to staff
When a rule is broken, the nearest colleague gets a notification on their phone or the store tablet.
- Step 4
Weekly floor report
Ops sees time-to-greet, waits, walk-outs and footfall per store, compared week on week.
Fig 2.0 · Alerts and reports
Alerts staff act on, not dashboards nobody opens.
Rules are set per store and per zone. Thresholds shown are examples. Reports are included.
- Alert
Unattended customer
Someone lingers at a counter or display while no staff member is within reach.
waiting > 90 s · no staff within 3 m - Alert
Queue building
Call a second colleague to the till before people put the product down and leave.
queue > 3 people or wait > 4 min - Alert
Zone uncovered
Footfall in a zone is up and its assigned colleague is elsewhere.
4+ visitors in zone · 0 staff for 2 min - Report
Time to greet
How fast each visitor is approached, per store, hour and zone. The number mystery shoppers estimate, measured every day.
weekly, per store - Report
Footfall and conversion
Visitors in, against tickets out. Combine counts with your POS data to see conversion by hour and store.
weekly, per store - Report
Heatmaps and dwell
Where people stop, and for how long, for layout and staffing decisions.
weekly, per store
Fig 3.0 · Privacy
Anonymous by design.
The store keeps almost nothing: positions and counts. Video is analysed on a device in the store and does not leave it.
- Forgotten after the visitA visitor's track ends when they leave. We do not recognise returning customers.
- About customers, not staff scoresAlerts are about serving visitors. We do not rank or monitor individual employees.
- Paperwork includedYour DPO gets our impact-assessment template and in-store notice text before install. Check the setup with your DPO and national authority.
- Video stays in the storeAnalysed on a device in the shop. Nothing is sent to us or to a cloud.
Kept
- Anonymous positions on the floor plan
- Counts per zone and hour
- Alert times and greeting times
Never stored
- Face images or face templates
- Video sent to us or to a cloud
- Who a visitor is, or whether they came before
- Scores for individual employees
Fig 4.0 · Pilot
One store. Four weeks. Measured.
We install in one of your stores, run alerts for staff, and show you the before and after on time-to-greet, waits and walk-outs. You decide on the other stores with the numbers.
- Week 0
Camera check and install
A few hours, outside opening time.
- Week 1
Silent baseline
We measure, nobody gets alerts.
- Weeks 2 to 4
Alerts on
Alerts on for staff. Rules tuned with the store manager.
- Review
Before and after
Report by zone, walked through with your ops team.
Questions
Do we need new cameras?
Often not, but we do not assume it. We check your camera streams and angles before the pilot and tell you which ones work and which need adjusting.
What about GDPR?
We keep only anonymous positions and counts, processed in the store. Your DPO gets our impact-assessment template before install. Check the setup with your DPO and national authority.
Will staff feel watched?
Alerts are about customers waiting, not about who did what. There are no per-employee scores. We recommend introducing it to the team as a tool that sends help where it is needed.
How do staff get alerts?
On their phones or a store tablet. We agree the channel with you during setup.
What does it cost?
A monthly fee per store, agreed after the pilot once you have seen the numbers. Pilot terms are set per chain.